The North Pole Experience
AT OTTERSPOOL ADVENTURE
Bringing the magic of the North Pole to the North West.
The North Pole Experience is a Magical Family Christmas Experience, not to be missed this festive season.
We’re located in Liverpool at one of the cities most iconic landmarks – Otterspool Promenade.

Experience a magical Christmas to remember…
Enjoy up to three hours of magical activities plus unlimited play on our ice rink!
What’s included in my visit?
*Snowtrail Express
Journey back in time at Liverpool Victoria Railway Station, where the North Pole Experience begins. Your adventure is set to depart, ready to whisk you away to a world of magic.
*North Pole Town Square
Arrive at the grand North Pole Town Hall, where you’ll be greeted by the friendly Mayor Ivor and the graceful Princess Isadora. The snow-kissed square shimmers with enchantment, setting the stage for the magic ahead.
*Elf Workshop
Step into the bustling Elf Workshop, where Patch and Coggs are racing against time to finish the toys for Christmas Eve! Lend a hand, and if you do a stellar job, you may be gifted a cuddly teddy bear as a reward from Santa’s helpers!
*Mrs Claus’ Kitchen
Wander into Mrs. Claus’ warm and welcoming kitchen, filled with the delicious aroma of freshly baked gingerbread. She awaits you with open arms and a sprinkle of holiday cheer!
*Father Christmas’ Grotto
Embark on a magical journey starting at the North Pole Control. Set off through the sparkling Winter Walkway and arrive at Father Christmas’ Grotto, where Father Christmas awaits by a crackling fire. Share your Christmas wishes as he checks his trusty Naughty and Nice List. Will you be on his list this year?
*Toy Shop
Did Santa find your name on the Nice List? Then you’re in luck! Pick out a special toy to take home from Santa’s Toy Shop—a magical memento from your journey to the North Pole.
*Ice Rink
The fun continues with a spin on our glistening skating rink! After visiting Santa, lace up your skates and glide over the ice as you soak in the festive spirit.
*Time to explore
Wander through a delightful selection of festive shops and restaurants. Stop by Mr. Toasty’s Marshmallows to roast your own treats over a cozy firepit—perfect for warming up in the wintry air.
*The postmaster awaits…
Have you written your letter to Santa? The bustling Post Office awaits! Pour out your holiday wishes on paper, then add a sprinkle of Christmas magic and drop your letter into Santa’s special mailbox—it’s bound straight for the North Pole!
*Magical Keepsakes for Children
All child tickets include a teddy bear from the Elf Workshop, a gingerbread treat from Mrs. Claus’ Kitchen, and a toy from the Toy Shop!
Want a keepsake photo with Santa? This can be purchased separately. **Please note – Only Children receive a teddy bear and Gingerbread. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.


Santa’s Grotto!

Receive a Toy from Santa’s Toy Shop

Make a Bear Workshop

Gingerbread Decorating with Mrs Claus!

Immerse yourself North Pole Life

Ice Skating Rink
Prices & Dates for 2024

Weekend 1
1st December
£29.99 per ticket
Member Price £23.99 per ticket

Weekend 2
7th & 8th December 2024
£34.99 per ticket
Member Price £27.99 per ticket

Weekend 3
14th & 15th December
£39.99 per ticket
Member Price £31.99 per ticket

Weekend 4
21st & 22nd December
£44.99 per ticket
Member Price £35.99 per ticket

Weekend 5
24th December
£49.99 per ticket
Member Price £39.99 per ticket
Under 1’s are £15 no matter what date or time session.
Under 1’s receive a toy from Santa’s workshop but will not receive a Gingerbread or Teddy Bear.
Adults do not receive Gingerbread or a Teddy Bear.
Otterspool Members will get a massive 20% discount on their booking!
VIP Experience
This year we will be releasing a very limited number of VIP Special access tickets
FAQs
WHATS INCLUDED IN MY TICKET ?
*Snowtrail Express
Journey back in time at Liverpool Victoria Railway Station, where the North Pole Experience begins. Your adventure is set to depart, ready to whisk you away to a world of magic.
*North Pole Town Square
Arrive at the grand North Pole Town Hall, where you’ll be greeted by the friendly Mayor Ivor and the graceful Princess Isadora. The snow-kissed square shimmers with enchantment, setting the stage for the magic ahead.
*Elf Workshop
Step into the bustling Elf Workshop, where Patch and Coggs are racing against time to finish the toys for Christmas Eve! Lend a hand, and if you do a stellar job, you may be gifted a cuddly teddy bear as a reward from Santa’s helpers!
*Mrs Claus’ Kitchen
Wander into Mrs. Claus’ warm and welcoming kitchen, filled with the delicious aroma of freshly baked gingerbread. She awaits you with open arms and a sprinkle of holiday cheer!
*Father Christmas’ Grotto
Embark on a magical journey starting at the North Pole Control. Set off through the sparkling Winter Walkway and arrive at Father Christmas’ Grotto, where Father Christmas awaits by a crackling fire. Share your Christmas wishes as he checks his trusty Naughty and Nice List. Will you be on his list this year?
*Toy Shop
Did Santa find your name on the Nice List? Then you’re in luck! Pick out a special toy to take home from Santa’s Toy Shop—a magical memento from your journey to the North Pole.
*Ice Rink
The fun continues with a spin on our glistening skating rink! After visiting Santa, lace up your skates and glide over the ice as you soak in the festive spirit.
*Time to explore
Wander through a delightful selection of festive shops and restaurants. Stop by Mr. Toasty’s Marshmallows to roast your own treats over a cozy firepit—perfect for warming up in the wintry air.
*The postmaster awaits…
Have you written your letter to Santa? The bustling Post Office awaits! Pour out your holiday wishes on paper, then add a sprinkle of Christmas magic and drop your letter into Santa’s special mailbox—it’s bound straight for the North Pole!
*Magical Keepsakes for Children
All child tickets include a teddy bear from the Elf Workshop, a gingerbread treat from Mrs. Claus’ Kitchen, and a toy from the Toy Shop!
Want a keepsake photo with Santa? This can be purchased separately. **Please note – Only Children receive a teddy bear and Gingerbread. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.
WHAT TIME SHOULD I ARRIVE ?
You MUST arrive on time to your Christmas Experience booking. We cannot postpone the experience for any latecomers. Missed activities cannot be accessed due to arriving late.
ARE PRAMS ALLOWED ?
We have limited space in some of the activity rooms for prams. This is why we limit the amount of Under 12 months tickets per session.
We do not take any responsibility for personal belongings left in any Pram Parks. We have high chairs available in the café.
Please also note that Under 1’s do not receive their own teddy bear or gingerbread – they will receive a toy from Father Christmas’ toy shop. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.
CAN I CHANGE OR CANCEL MY BOOKING?
Please ensure you are happy with your booking before any payment has been made.
You are able to change your time session or date of your visit online via your Universe account as long as you are changing to the same tier ticket as what you have purchased originally. All changes are subject to availability.
All bookings are non-refundable. No refunds will be given under any circumstances. This includes any changes to COVID-19 restrictions. Deposits paid via Payment Plans are non-refundable.
DO MEMBERS RECEIVE DISCOUNT?
Yes!
Members will receive a massive 20% discount on their Christmas Experience booking.
Please note that this discount only applies to those included in the membership and you must still be a member at the time of the Christmas Experience.
Membership discounts cannot be used in conjunction with any other offers/ sale
IS THERE ANY PARKING ?
There is free on street parking at Otterspool Drive. We do not have car parking facilities on site.
Please note that during our Christmas Experience the traffic can become busy along Otterspool Drive. Please ensure you leave in enough time to ensure you are not late to your Christmas Experience.
WEEKDAYS
Café: 9.00 - 18.00
Park: 10:00 - 18:00
WEEKENDS
Café: 9.00 - 18.00
Park: 10:00 - 18:00
37 Otterspool Drive
Liverpool L17 5AL
Tel: 0151 909 3888
Send us an email


Company Name:
Otterspool Adventure Centre Limited
Company Registration:
07004323
Registered Company Address:
46 Speke Road, Garston, Liverpool, L19 2PA