Frequently Asked Questions

What are your opening hours?

Café: 9:00 – 18:00
Park: 10:00 – 17:00 (Winter) or 18:00 (Summer)

Please note that opening hours may vary during holidays or special events. It’s recommended to check the Otterspool Adventure website for the most current information.

Can we bring a picnic?

No, picnics are not permitted at Otterspool Adventure. However, they offer a variety of food and drink options on-site.

What food options are available?

Otterspool Adventure has a café serving hot and cold food, snacks, and beverages. They also have an ice cream parlour for sweet treats. We have a full breakfast and lunch menu, as well as seasonal options and an alchohol menu. To see all the menus, please visit: https://otterspooladventurecentre.co.uk/cafe/ 

Can I bring my dog?

Dogs are welcome in the cafe, but not inside the Otterspool Adventure playground.

Is there somewhere to leave my bike or scooter?

We have bike racks available in front of the cafe. Please ask our staff if you can leave any items behind the counter.

Is there an entry fee?

Yes, there is an entry fee. However, it’s all-inclusive, meaning it covers access to all rides and activities. To find out more about our prices, click here.

Why do parents have to pay?

Adults pay for entry because they can also enjoy several attractions, not just supervise. Your ticket includes:

  • Park admission

  • Adventure Golf

  • Adventure Farm

  • Go Karts

What if I still have a Play Pass?

If you still have an unused Play Pass, it’s valid for 2 years from the purchase date. You can use it by paying £2 entry per person, then redeeming your remaining Plays. Once your Plays are finished, you’ll need to buy a full-day ticket to continue enjoying the park.

What’s included in my ticket?

Your ticket gives you full access to the park’s attractions and activities.

For kids:

  • Huge Playground

  • Adventure Golf

  • Indoor Soft Play

  • Adventure Farm

  • Go Karts

  • Bouncing Pillows*

  • Racing Rangers**

  • Boat Ride**

For parents:

  • Park Admission

  • Adventure Golf

  • Adventure Farm

  • Go Karts

*Bouncing Pillows and **seasonal activities (Racing Rangers, Boat Ride) are weather-dependent and may vary.

Do you offer memberships?

Yes! Memberships are available again, starting from £19 per month for one adult and one child. Memberships are a 12-month minimum contract and can be paid monthly or annually.

What are the benefits of becoming a member?
Members get:

  • Unlimited visits and full use of all attractions

  • 10% off all food, drinks, and ice cream in the café

  • 20% off Birthday Parties

  • 20% off Christmas Experience, Ottersghoul, and Easter tickets

  • Free entry to all other events

Can I get a refund on my Play Pass or Wristband?

Unfortunately we cannot refund Play Passes or Wristbands. Play Passes are valid for 2 years, so they can be used on another date. Wristbands are valid for same-day only.

What happens to my membership if I'm already a member?

Nothing will change for you if you have an active membership! All the perks offered with your membership will remain the same.

Do you have wheelchairs/scooters to rent?

Unfortunately we do not have anything at the moment, but are working on having them available for better accessibility in the future!

Can I pet the animals?

Our goats are happy to say hello any day of the week, and we offer petting sessions for our bunny rabbits and guinea pigs on weekends. To see the schedule, please visit: https://otterspooladventurecentre.co.uk/petting-farm/ 

How do a book a party?

You can book a party online through our website. There are different packages available based on your needs.

Which Party Packages are currently available?

To check which party packages are available, please visit https://otterspooladventurecentre.co.uk/parties/

Any party packages that are no longer on our website are no longer offered.

Can I bring decorations/a cake to my party?

Yes, we are more than happy to accommodate cakes and cut it for your guests. Please note that we will not accept any other foods. We encourage you to bring your own balloons and streamers. Please be considerate and bring items that are easy to clean up after the party.

When are party booking payments due?

Final payments are due 1 week in advance of the party. Any parties booked with less than a week’s advance will have payment due immediately.

Can I hire a character for my party?

You can bring in your own character appearances, please give us advance notice via email.

Does the café have vegan or vegetarian options?

Yes, the café offers vegan and vegetarian options. You can check the menu in advance on our website or speak to staff upon arrival.

Can I do private hire for the park?

Yes! To learn more about our private hire, visit: https://otterspooladventurecentre.co.uk/private-hire/

What should we wear?

Wear comfortable, weather-appropriate clothing for a day of outdoor play. If you plan on using Sandy Splash, please bring swimwear and a towel.

Is everything still open when it rains?

We are open In case of rain, indoor activities like the soft play area remain open, but outdoor attractions may be temporarily closed for safety.

What animals do you have?

We have an assortment of animals, from fluffy bunnies and guinea pigs to scorpions and tarantulas! Stay tuned for more animals coming soon.

Are you accessible?

Yes, Otterspool Adventure strives to be accessible to all visitors! For specific accessibility needs, it’s recommended to contact us directly to ensure they can accommodate your requirements.

Do you offer SEN sessions?

Yes, we offer SEN sessions on a monthly basis. Please check our events page to see when the next SEN sessions are available: https://otterspooladventurecentre.co.uk/activities-events/events/

Where can I find information on special and seasonal offers?

For information on how to book special offers, please use our social media channels for guidance. We do not update the website with social media and email promotions.

Contact Us

For any additional information or any requirements you may have, please do not hesitate to contact us. Either by calling 0151 909 3888 or email info@otterspooladventure.co.uk. Our staff will be more than happy to help.

37 Otterspool Drive
Liverpool L17 5AL
Tel: 0151 909 3888
Send us an email
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WINTER
Café: 9.00 - 17.00
Park: 10:00 - 17:00

SUMMER
Café: 9.00 - 18.00
Park: 10:00 - 18:00

37 Otterspool Drive
Liverpool L17 5AL

Tel: 0151 909 3888
Send us an email

Company Name:
Otterspool Adventure Centre Limited

Company Registration:
07004323

Registered Company Address:
37 Otterspool Drive, Liverpool L17 5AL