We recently introduced charges for Otterspool Adventure Centre, something we haven’t done before. We’ve received many questions around the new prices, existing passes and timings, so we’ve answered them for you below. We hope to welcome you back to Otterspool very soon!
- Why are you introducing a charge when it has previously been free to use the park?
We have invested several millions of pounds into redevelopment over the past 2 years, and we are only 50% of the way through. Unfortunately, the site cannot sustain its current free model while maintaining our high standards of quality activities and equipment.
2. What happens to our Play Passes that have remaining credit on the 24th May?
You can still gain access to the park and use the facilities as you have previously until the 31st August. However, you will not be given a wristband to have unlimited play. To use any of the attractions, you must use your play card. You can also redeem your remaining credits towards a daily pass or an annual pass with unlimited play. For example; if you have 30 credits remaining from a £50 Play Pass, you can redeem £30 towards either daily or annual passes.
3. Why charge for Adults?
Adults can use some of our attractions, such as the Otterspool Adventure Golf, quad bikes and the maze.
4. Why are Family Passes so expensive?
We have reviewed your comments on Family Passes and we’ve made adjustments. The initial Family Pass (1 adult, 1 child) will be £175. Additional Children will now be £100 and additional Adults will be £25. So, a family of 4 will be £300 instead of £350, as previously advertised. The likes of Safari Parks and Zoos work their passes on the average number of visits a customer makes (they assume 3 a year), which is a lot less frequent than a facility such as Otterspool Adventure, where customers tend to visit a couple of times a month.
5. Will Adults be charged when they enter with a child with a Play Pass?
No, not until the 31st. However, if you do not have a Play Pass, then you will be charged the daily rate.
6. What if we haven’t used up our Play Passes by August 31st?
For unused credits on the 31st August, we will issue a refund (pro-rata of the original prices). For example; if you have 2 credits remaining on a £10/4 credits Play Pass, then we will refund you £5 on the 31st. Just come in and speak to a manager, who will be happy to reimburse you for your credits.
7. If you wish to enter the park just to use the ice cream parlour, do you have to pay?
The ice cream parlour is within the play area of Otterspool Adventure, and therefore is subject to payment. However, we do have an ice cream sales point in the café, which is free to enter. We also have an ice cream van at the front of Otterspool Adventure on warmer days.
8. Is entry for toddlers and babies free?
Entry for under-1s is free. Toddlers aged 1-2 years will now pay the same as the adult price. However, toddlers will not have access to Jeeps and golf.
9. How old must you be to pay Adult prices?
Adult prices are for visitors over the age of 13. However, their wristbands will not allow access to the Bouncing Pillow or the Jeeps.
10. What are the off and on peak times?
On peak times are all of Saturday and Sunday, bank holidays and school holidays. Off peak refers to Monday to Friday during term time.
11. What further developments is Otterspool going to make in the future?
Otterspool is currently 50% complete, so we have a lot of exciting plans for new attractions and activities. Keep checking our website for updates.
12. How do you compare to other local family attractions?
Soft Play: £6.50 average for 90 minutes.
Cinema: £13.50 Child Ticket.
Ferry Tour: £9.50 Child Ticket, £13.50 Adult Ticket for a 90-minute tour.
Trampoline Park: £10 for 60 minutes.
Farmer Ted’s: £12.95 Child Ticket, £10.50 Adult Ticket (online discounted price).
Crazy Golf: £6.50-£9 per round.
Laser Quest: £6 per 30-minute game.