Christmas Experience Ticket
Enjoy up to three hours of magical activities plus unlimited play on our ice rink and attractions!
- Visit Santa in his Grotto and receive a gift
- Visit the Elves ‘Make a Bear’ workshop
- Watch a Festive Show
- Gingerbread decorating with Mrs Claus
- Amazing attractions including our Christmas Icerink
Receive a Toy from Santa’s Toy Shop
Make a Bear Workshop
Gingerbread Decorating with Mrs Claus!
Prices & Dates for 2022
Under 1’s are £15 no matter what date or time session. Under 1’s receive a toy from Santa’s workshop but will not receive a Gingerbread or Teddy-bear
Tickets will be released to the General public on Friday 28th January 2022.
Tickets will be released to our members on Monday 24th January 2022. If you are a member and wish to book please get in contact with us.
CAN I PAY IN INSTALMENTS?
Yes, you can.
Payment plans cannot be booked until after the 14th February.
*A 25% non-refundable deposit will secure your booking from 13th February and 31st May 2021.
*A 50% non-refundable deposit will secure your booking from 1st June 2021 until 1st September.
*Instalments of any size can then be made to suit your budget.
*Full payment MUST be made before 1st September 2021. It is the customers responsibility to ensure the full payment is made before this date. Following this date we reserve the rights to resell your tickets.
*Further payments can be made online, at the site or over the phone 0151 909 3888 (phone lines open 9am-5pm).
*If you do not pay the full balance before the 1st September we will resell your tickets. You will NOT receive a refund or credit note for the deposit you have paid already.
CAN I CHANGE OR CANCEL MY BOOKING?
We need at least 7 days notice to amend any bookings, all changes are subject to availability and managers discretion.
There will now be a £10 fee to move a booking time or date so please ensure you are completely happy with your booking before confirming.
All bookings are non-refundable. No refunds will be given under any circumstances. This includes any changes to COVID-19 restrictions.
DO MEMBERS RECEIVE DISCOUNT?
Members will receive a 10% discount on their Christmas Experience booking.
Please note that this discount only applies to those included in the membership and you must still be a member at the time of the Christmas Experience.
Membership discounts cannot be used in conjunction with any other offers/ sales.
IS THERE ANY PARKING ?
There is free on street parking at Otterspool Drive. We do not have car parking facilities on site.
WHATS INCLUDED IN MY TICKET ?
– Our Christmas Experience includes:
* Visiting Santa in his grotto
*Festive Christmas Show
* Receiving a gift from Santa’s toy shop
* Gingerbread decorating
* Story time with Mrs Claus
* Make-a-Bear workshop (and take it home)
* Ice rink
* Having a photo taken with Santa
** If you wish to purchase a copy of your Photograph with Santa, this is an additional charge
***Please note – Under 1’s do not receive their own Teddy Bear or Gingerbread. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.
WHAT TIME SHOULD I ARRIVE ?
Please aim to arrive 15 – 20 minutes before your session start time.
You MUST arrive either early or on time to your Christmas Experience booking. We cannot postpone the experience for any latecomers. Missed activities cannot be accessed due to arriving late.
ARE PRAMS ALLOWED ?
We have limited space in some of the activity rooms for prams. Unfortunately prams can not be taken around the whole experience, there will be space provided at Otterspool Adventure for you to store your pram. We ask that you use a car seat as prams do not fit in the activity areas.
We do not take any responsibility for personal belongings left in this area. We have high chairs available in the café.
Please also note that Under 1’s do not receive their own teddy bear or gingerbread. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.
ARE THERE ANY T&C's
Please see a full list of our Christmas Terms and Conditions here:
Café: 9.00 - 18.00
Park: 10:00 - 18:00
Café: 9.00 - 18.00
Park: 9:30 - 18:00
37 Otterspool Drive
Liverpool L17 5AL